The scenario: You’re presenting or problem solving as a group and your information, or at least its framing, is not quite what they had in mind. Instead of diving into the details with curiosity and questions to get there, you hear:
“What would be nice to see…”
You now have a choice. Do you leave the meeting and try to guess the right framing again, or do you ask the probing questions yourself to identify their actual concerns? This way, you can understand what is driving their requests, which is typically a concern. Once you identify their concerns, then you can problem solve together in real-time without prep-work that may not be effective.